CMS Training: Content Options

Transcript

There are many options you can selectively enable on every post. To see these options, just select the options button here.

Push Notifications

The first option you can enable on each post is whether or not you want to send a push notification. We recommend limiting pushes to 2 or 3 per week so you don’t annoy employees. You don’t want them turning off push notifications and then missing important updates.

A great rule of thumb is to use pushes for time-sensitive information or to plan your content calendar to have nice-to-know content already in the news feed before you send a push notification. The push notification will bring the employee in on an important piece of information, and then they will be able to see all the other new content without feeling like you pestered them to read every message. This ability to control notifications is one thing that differentiates the app from email.

Show in News Feed

You’ll see that “Show in News Feed” is automatically selected. And this means that this post will show up at the top of the news feed when you publish it.

We recommend deselecting this on messages that you only want to live in their folder in Explore. Clients often will put user guides, training manuals, and other referential content exclusively in Explore and not in the news feed.

Read Receipts

You can also enable Read Receipts on content. And we recommend using this even more sparingly than push notifications.

Read receipts can be great for compliance-related comms—like policy or safety documents—or something where you need an employee to verify they have received it—such as an employee handbook.

And what these do is that when an employee clicks on a post with a read receipt, a pop up comes onto their screen that asks if they acknowledge reading this. And then you can pull a report on who certified that they received and read the content.

Disable Saving & Downloads

You also have the option to disable saving and downloads. This is intended for proprietary information that you wouldn’t want an employee to be able to save.

Employee Engagements

You can also choose how users will be able to engage with the content.

You can enable likes, comments, both, or neither. If you enable comments, it will automatically enable comment user mentions, which means that users can @ mention someone in the comments on that post.

There might be situations where you don’t need or want these features enabled, so you have that control. But generally, we like having these features enabled because it’s a great way for employees to ask questions or show you what content they enjoy.

And last you can choose to enable the content as a quick link, which only shows up on the home page of the intranet.

There are also sharing opportunities here. Sharing is automatically disabled because we understand that the majority of what you post will be proprietary.

But there may be certain posts that you want employees to be able to share either via email or on their social channels. Things that we see clients use this for include job hiring posts. If you are trying to get your employee base to advocate for a job referral, this would be a good way to do it. Or if you’re having an event that you want to get some good publicity on outside of the company, you may want to enable sharing.

Next up: thumbnails!